Small and mid-size businesses
Managed IT
Help desk, monitoring and cloud care for one agreed monthly fee, with a named owner for every issue.
- Help desk and user support
- Monitoring and incident response
- Microsoft 365, Azure and cloud care
U.S.-led · 15+ years of enterprise operations · AI-ready
IT that runs. Software that ships. Operations that hold up.
American IT Experts supports your people, builds your software and keeps your operations under control. Pick the path that fits where you are.
No obligation. We reply by the next business day.
INC-0412Priority 2Owner assigned
Customer portal responding slowly
- Monitoring alert fires. On-call engineer acknowledges.
- Triage complete. Owner assigned and the client is informed.
- Stuck database connections cleared. Service restored.
- Root cause written up. Problem record PRB-0087 opened so it does not come back.
Illustrative example. Each incident we handle ends with a documented cause and a named owner.
Three paths
One team, built around how your business actually works
Whether you need dependable support, new software, AI and CRM help, or tighter control over operations, you start with the same accountable team.
Teams that need software
Software, AI and CRM
Custom software, AI agents and chatbots, and CRM support, built by people who have supported software in production.
- Web apps, portals and integrations
- AI agents, chatbots and MCP automation
- Zoho CRM, HubSpot, Salesforce, Dynamics 365
Larger and regulated organizations
Enterprise ITSM and operations
Incident, problem and change discipline, root cause analysis and audit-ready reporting for complex environments.
- Major incident and problem management
- Change and release control
- ISO 27001 readiness review
AI agents and CRM support
Put an AI agent to work inside your own systems.
We build AI agents and chatbots made for your business, connect them to your CRM, tickets and email, and keep them running after launch.
- Custom AI agents and chatbots
- AI automation and MCP integrations
- CRM support for Zoho CRM, HubSpot, Salesforce and Microsoft Dynamics 365
- Managed support after launch: monitoring, tuning and fixes
Illustration of how an agent can connect to your systems. Each build is designed around your own tools and rules.
How we work
Led by an operator, not a salesperson
More than 15 years of running production support, incident response and service delivery shapes every engagement.
A named owner for every issueNothing sits in a shared inbox waiting for someone to notice it.
Fix the cause, not only the ticketRepeat problems get a root cause analysis and a tracked corrective action.
Runbooks over heroicsProcedures are written down, so support does not depend on one person's memory.
Plain-language reportingYou see what broke, what we did, and what changes next.
Questions
Before you get in touch
Not here? Ask the assistant, or send us a note.
Who do you work with?
Small and mid-size businesses in the United States that need dependable IT or software without building a large internal team. We also support larger organizations that need extra operational capacity or ITSM expertise.
Do you only support AI and CRM tools, or build them too?
Both. We build AI agents, chatbots and automations made for your business, and we support the CRM you already use, including Zoho CRM, HubSpot, Salesforce and Microsoft Dynamics 365.
How much does it cost?
Managed IT is a fixed monthly fee based on your users, systems and coverage hours. Projects are quoted at a fixed scope. After the free IT review you receive a written quote.
How fast do you respond?
We reply to new enquiries by the next business day. For supported clients, response and resolution targets are set by priority in your agreement.
Will you replace our current IT person or provider?
Only if you want us to. Many clients keep an in-house contact and use us for monitoring, after-hours support, process or projects.
How do you handle access to our systems?
We work through named accounts with the minimum permissions needed, with written approval for administrative access. Access is reviewed regularly and removed when work ends.
Tell us what keeps breaking.
Send a short note about your systems and the problems you want gone. We will tell you where we would start.