Help desk and user support
Reliable day-to-day support for your staff, with every request tracked from first message to close.
- User support, onboarding and offboarding
- Single sign-on, MFA and access reviews
- Clear status updates while we work
Managed IT · Small and mid-size businesses
IT support that answers, fixes and follows up.
We run your help desk, watch your systems and look after your cloud for one agreed monthly fee. Every request is tracked until it is closed.
No obligation. We reply by the next business day.
- Help deskEvery request has an owner
- MonitoringAlerts triaged and escalated
- BackupsRestore tests, not only backup jobs
- Patching and accessUpdates, MFA and access reviews
- Cloud accountsCosts, permissions and changes
Illustrative. Your agreement lists exactly what we cover and how often we check it.
What is covered
Everything your IT needs, from one accountable team
Choose one service or let us run the whole environment. Scope, response targets and reporting are written into your agreement before work starts.
Monitoring and incident response
We watch your systems, triage alerts and coordinate the fix, including incidents that involve several teams.
- Alerting and escalation paths that work
- Incident updates for your stakeholders
- Post-incident reviews with tracked actions
Cloud operations
Day-to-day care for workloads on AWS, Google Cloud and Azure, so changes are controlled and recovery is tested.
- Account, access and cost housekeeping
- Linux and Windows server administration
- Controlled changes and release windows
Microsoft 365 and identity
Administration of the tools your people use every day.
- Microsoft 365, Azure and Entra ID administration
- Licence and account housekeeping
- Joiner, mover and leaver checks
Backup and recovery checks
A backup is only useful if it restores. We check that yours does.
- Backup job monitoring
- Scheduled restore tests
- Written recovery steps
Reporting and monthly review
A short report in plain language, and a conversation about what to fix next.
- What broke and what we did
- Recurring problems and root causes
- Planned improvements
How it starts
From first call to steady operations
The same four steps apply whether you hire us for a month or for years.
Review
A short call and a walk through your systems, users and pain points. You leave with a written list of what to fix first.
Stabilize
We fix the issues that cause the most disruption, set up monitoring and backups, and document what we find.
Operate
Day-to-day support begins under agreed response targets, with every request tracked to completion.
Improve
Each month we review recurring problems, find the cause, and fix it for good. You get a short report on what changed.
Ways to work with us
Three ways to engage
Pricing depends on the number of users, systems and coverage hours. You receive a fixed written quote after the review.
Managed IT
A fixed monthly fee for ongoing support and operations.
- Help desk and monitoring
- Incident and problem management
- Monthly service review
Project
A defined piece of work with a fixed scope, such as a cloud migration or a new internal tool.
- Written scope and timeline
- Regular demos or checkpoints
- Handover documentation
Advisory
Senior guidance on process, tooling and operational risk, billed as a retainer.
- ITSM process design and review
- Root cause and recurring-issue analysis
- Audit-readiness preparation
Already have an IT person or team? We can work alongside them and take the after-hours or specialist work.
Questions
Managed IT, answered
Who is Managed IT for?
Small and mid-size businesses in the United States that need dependable IT without building a large internal team. We also support larger teams that need extra operational capacity.
How is Managed IT priced?
As a fixed monthly fee based on your number of users, systems and coverage hours. You receive a written quote after the free IT review.
Will you replace our current IT person or provider?
Only if you want us to. Many clients keep an in-house contact and use us for monitoring, after-hours support, process or projects.
How do you handle access to our systems?
We work through named accounts with the minimum permissions needed, with written approval for administrative access. Access is reviewed regularly and removed when work ends.
How fast do you respond?
Response and resolution targets are set by priority in your agreement, so they match your business and the plan you choose.
Ready to stop firefighting?
Tell us about your setup and what keeps going wrong. We will tell you where we would start.